What is MPLS?

MPLS stands for "Multi Protocol Label Switching". It is a method of forwarding packets at a high rate of speed. It combines the scalability of Layer 2 switching and intelligence of Layer 3 IP routing to form a network with high speed and performance. In a MPLS network, incoming packets are assigned a "label" by a "label edge router (LER)". Labeling is a simple indexing mechanism that replaces traditional IP packet forwarding, which is based on fast, simple ATM-like switching. At each hop in the network, a router just examines the label to decide the next forwarding hop for the packet. Packets are forwarded along a "label switch path (LSP)" in order to eliminates resource intensive IP address lookups that reduce overall packet throughput and limit scalability.

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What is the coverage of CPCNet TrueCONNECT™?

CPCNet TrueCONNECT™ covers all the major business centers in China and Taiwan, as well as Singapore and Japan. For other regions, connectivity can also be achieved through long distance lines and our strong international partnership.

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Who will provide the installation of the equipment?

Our experienced technical engineer will perform all the equipment installation on HK and China / Taiwan customer sites.

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How is the technical support level of TrueCONNECT™ network services?

CPCNet provides first-tier 24x7 hotline support. Our technical staff is always standby for trouble shooting and problem fixing for customers.

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Will there be any value-added service (VAS) provided with TrueCONNECT™?

CPCNet can provide VAS bundles with TrueCONNECT™ network services, such as voice gateway, video conferencing systems, equipment hosting, facility management, etc. For detail, please consult our Account Manager.

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Does CPCNet provide fully managed service for TrueCONNECT™ network (including equipment)?

YES. Customers have the option to own / lease routers and voice gateway from CPCNet. Customer can save huge initial investment on equipment by choosing the leasing option. CPCNet will be responsible for the installation and maintenance of all the hardware equipment leased to customers.

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How can customers monitor the bandwidth utilization of TrueCONNECT™ network services?

CPCNet will provide customers with MRTG traffic report to monitor the bandwidth utilization of their own lines.

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Can customers have videoconferencing with China / Taiwan on TrueCONNECT™?

YES. Customers can run video conferencing application on TrueCONNECT™. Required appliance such as Polycom is also available from CPCNet. For details and pricing, please refer to our Account Manager.

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How can CPCNet guarantee the performance of TrueCONNECT™ network services?

QoS - Quality of Service. By implementing QoS technology, traffic prioritization can be achieved. QoS can ensure mission-critical and time-sensitive applications (e.g. Voice and video) running smoothly on TrueCONNECT™ by allocating priority for transmission.

With the fully meshed network- CPCNet HK has direct links to China which outperform other competitors in the market. This can ensure customers of enough bandwidth for TrueCONNECT™ network services.

Fault tolerance - By deploying CPCNet TrueCONNECT™ network services, data will not be dependent on a single path for transmission among sites and no single point-of-failure will occur.

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How is the security level of MPLS-based TrueCONNECT™ network services?

MPLS technology combines the scalability of Layer 2 switching and intelligence of Layer 3 IP routing to form a network with high speed and performance. By referring to various white papers studying the security of MPLS solution, it is proven that MPLS network, using unique label to segregate customer traffic, has the same security level of a comparable layer 2 based VPN solution such as ATM or Frame-Relay using PVC or DLCI.

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