Technical Hotline / Help Desk | Services Request

Dial up & Roaming Customers
Multi-service for Lease Line & Broadband Internet Customers
Customer Configuration Change Request Form
On-Site Service

GBR From iPass

Global Broadband Roaming is an iPass solution that provides high-speed Internet access for business travelers through a global network of wired and wireless "hotspot" locations, such as airports, hotels, cafes, convention centers and other fixed locations frequented by business travelers. Access charge for GBR is HK$2.5/minute.

Setup & Configuration (for Windows 95/98/NT/2000/ME/XP, Macintosh and Palm users only)

Please make sure that your computer is properly configured before you roam smoothly around the world. Please setup your computer with the following procedures:

1. Download the Roaming software: PC (Win95/98/NT/2000/ME/XP), Macintosh, Windows CE, Pocket PC 2002 or Palm
2. Double click the icon of your IPassConnect.
3. Following the screen instructions to finishing setup.
4. How to update phonebook.
5. Network Status about IPASS
6. Download Troubleshooting Guide for Global Broadand Roaming (wired)
7. Download Troubleshooting Guide for Global Broadand Roaming (wireless)

Customers can apply for the service by downloading and filling in below forms:

1. New Dial up Plan & Roaming Service Registration Form
2. Roaming Service Registration Form for existing dial up customer

The information collected from you will be used for the purpose of processing your purchase orders and managing your account with us. We will not disclose the information to any other party, except our mother company, CITIC Pacific Communications Limited, in a form that would identify you. You have the right to request to access and correct your information that is held by us. In doing so, please send email to help@CPCNet.com.

Multi-service for Lease Line & Broadband Internet Customers

Lease Line & Broadband Internet Customers can apply the following services by downloading and filling in the below forms:

	(Domain, Email & Roaming Service: Multi-service order form):
	Domain Service - Domain Name Application / Migration - Sub-Domain Name / Host Name application/modification - DNS service modification / change of Domain Name ownership Email Service - Create / Delete Internet Email / roaming A/C - Create / Delete Internet dial-up / roaming A/C - Email Forwarding - Additional Email Storage
	(Multi-Service Order Form - For IP & Connectivity Service):
	IP Address Request - Additional IP Address Lease Line Relocation - External Relocation - Internal Relocation BBMultipleIP / BBPlus / BBBasic Relocation - External Relocation - Internal Relocation LL / BBMultipleIP / BBPlus / BBBasic Reconfiguration - Please contact our Sales Representatives at Tel # 2170-7401 for quotation.

The information collected from you will be used for the purpose of processing your purchase orders and managing your account with us. We will not disclose the information to any other party, except our mother company, CITIC Pacific Communications Limited, in a form that would identify you. You have the right to request to access and correct your information that is held by us. In doing so, please send email tohelp@CPCNet.com.

Customer Configuration Change Request Form

Lease Line & Broadband Internet Customers can request the following changes on their router (Customer Configuration Change Request Form ):

- static route modification - one to one mapping (NAT) - NAT reconfiguration - IP modification

The information collected from you will be used for the purpose of processing your purchase orders and managing your account with us. We will not disclose the information to any other party, except our mother company, CITIC Pacific Communications Limited, in a form that would identify you. You have the right to request to access and correct your information that is held by us. In doing so, please send email to help@CPCNet.com.

On-Site Service

CPCNet offers on-site service for Support Maintenance and for Router set up or replacement for existing customers.

Customers can apply for the service by downloading and filling in the below forms
(On-Site Service Order Form):

The information collected from you will be used for the purpose of processing your purchase orders and managing your account with us. We will not disclose the information to any other party, except our mother company, CITIC Pacific Communications Limited, in a form that would identify you. You have the right to request to access and correct your information that is held by us. In doing so, please send email to help@CPCNet.com.