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Customer Service
Connecting the World to China
"...most telecom providers fail to commit to a concrete timeline for connecting the last mile in Beijing. CPCNet, however, could make a promise, and the company took only 6 weeks to establish an <nobr>IP VPN</nobr> network connecting Hong Kong and Beijing. Their speedy service is highly impressive."
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Case Study
"...CPCNet Hong Kong Limited (CPCNet), a CITIC Pacific Company (SEHK: 267), announced the launch of GlobalCONNECT, a family of Private Leased Networks including MIPLC (Managed International Private Leased Circuit), ATM..."
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Customer Service Center

Our Customer Service & Support Group helps you maximize the value of your CPCNet Internet service. We're here to help you with IP connectivity, e-mail configuration, domain name service (DNS), system integration and security filters to help keep your TCP/IP network functioning properly.

If you have any enquiries or need assistance, please feel free to contact us.


CPCNet Customer Service & Support Group
E-mail : help@CPCNet.com
General Hotlines : +852 2331 8930
Fax : +852 2219 0632


Technical Hotline / Help Desk

Technical Support Service is provided 24-hr per day, 7-day per week. Customers may contact our technical support staff via e-mail, phone or fax.

Please provide us with the following information, plus any additional pertinent information:

Technical Hotline / Help Desk
   

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GID or Customer ID

 

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Company Name:

 

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Contact Name:

 

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Contact Phone Number:

 

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Email:

 

Leased Line Port IP Address:

 

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Data Line No.:

 

Fault Descriptions:

 
   
 
 

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TrueCONNECT
The Next Generation Corporate
Private Network Solution
GlobalCONNECT
Global Coverage with Greater China
and regional focus
CITIC 1616
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